At Wool-online.com, you can shop safely!
- Confirmation
After you have registered and we have received your order, the order confirmation with order details
is automatically sent to you by email.
If for some reason we are unable to send you your order, we will be in touch. - Age limit
Orders by those under 18 years old must be done by a guardian. - Several payment options Paytrail & Klarna
To offer you the utmost security, we have chosen the Finnish payment service Paytrail and swedish Klarna
You can pay conveniently with Klarnas own systems, a credit card or directly with your online banking access codes.
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7 - Delivery methods and costs (incl. VAT 25,5%)
We provide free delivery on orders over €150.00 to Finland, Sweden and Balticum. (applies to consumer-priced products)
5. Delivery time
We offer our customers a very fast delivery directly from our own warehouse in Närpiö. Orders received before 12 noon on weekdays (Mon–Fri) are mailed within the same day.
Our Return Policy
At Wool-Online.com, we strive to ensure our customers feel satisfied and secure throughout the purchasing process. Many of our products are classified as hygiene items, making it essential to carefully choose the correct product and size. If you’re uncertain about the product or size you need, please feel free to reach out to our customer support team, who will gladly help you find the perfect item.
If an exchange is necessary, we’re happy to assist. Simply contact our customer support, who will guide you through the exchange process.
Free customer returns are provided only in cases of product complaints. For regular returns or exchanges, the customer covers the return shipping, while we cover the delivery cost of the new item. We have implemented this policy with the environment in mind, encouraging customers to make informed choices to reduce unnecessary returns. Our approach has been successful, and the majority of our customers value and appreciate our policy.
Excessive shipping back and forth creates an unnecessary environmental impact, which we seek to avoid to help maintain a healthier planet. Fewer returns allow us to continue offering high-quality products at affordable prices, benefiting everyone.
By managing our own warehouse, we also reduce our internal transportation needs while ensuring fast, cost-effective, and reliable shipping for our customers.
Together, we can make a difference and contribute to a healthier environment.
Unclaimed Shipments
Your package will be held by the postal service for a maximum of 7 days. If it is not collected within this time, the package will be returned to us, and any resulting costs will be charged to the customer. Should you wish to have the package resent, we will apply an additional shipping fee
- Returns
According to the distance selling provisions of the Consumer Protection Act, a consumer has the right to return the products without any particular reason within 14 days of receiving them. The returned product must be in flawless condition, unused and in the original package. Socks or other hygienic products that have been tried on cannot be returned. Attach a carefully filled out return/complaint form to the returned product.
The costs of possible returns will be covered by the customer.
Our return policy apply only on normal priced products, outlet products can not be returned or changed to different size/model. - Complaints
Wool-online.com Preston Enterprice / Napra-Rehab Oy provides a full guarantee to the products. Any defective products will be replaced with new, flawless products. The guarantee is not valid if the product was broken due to an external factor or incorrect use or handling. When you wish to return a product and demand for compensation, please contact our customer support beforehand by calling +35865571225 or by sending email to crew@wool-online.com.
Attach a carefully filled out return/complaint form. Tell us your reason for the return, so that we can improve our customer service and products. - Handling of personal information
We have adjusted our operations to comply with the new General Data Protection Regulation (GDPR) 25 May 2018.
Customers’ information will not be disclosed to third parties. The information is only stored in the Preston Enterprice / Napra-Rehab Oy customer service system, and the register is only intended for Preston Enterprice / Napra-Rehab Oy customer management. The information is never disclosed to third parties, and it can only be accessed by Napra-Rehab’s staff and authorized system administrators.
The customer register is confidential; the information will not be disclosed to third parties. Customers may choose whether to receive our newsletter.
The customers’ bank or credit card information will not be disclosed to Napra-Rehab’s staff. All information transfers are conducted through protected, secure connections.
Information in the register:
• Customer’s name
• Customer’s contact information (possible workplace, work or home address, phone number, fax, email)
• Approval of newsletter subscription
• Purchase history
• Purchased products
• Order date
• Payment method
• Order history
