Shipping

We partner with PostNord as our primary shipping provider. Packages are delivered to a parcel box of your choice, with pricing and available pick-up locations calculated directly in the cart.

We deliver to the following countries:

Finland 7,90€ (free with order over 150€)
Sweden 9,00€ (free with order over 150€)
Estonia 10,85€ (free with order over 150€)
Lithuania 10,85€ (free with order over 150€)
Latvia 10,85€ (free with order over 150€)

Germany 13€
Netherlands 13€
Belgium 13€
Luxembourg 13€
Denmark 13€

France 17€
Austria 17€
Norway 17€

Spain 26€

Our Return Policy

At Wool-Online.com, we strive to ensure our customers feel satisfied and secure throughout the purchasing process. Many of our products are classified as hygiene items, making it essential to carefully choose the correct product and size. If you’re uncertain about the product or size you need, please feel free to reach out to our customer support team, who will gladly help you find the perfect item.

If an exchange is necessary, we’re happy to assist. Simply contact our customer support, who will guide you through the exchange process.

Free customer returns are provided only in cases of product complaints. For regular returns or exchanges, the customer covers the return shipping, while we cover the delivery cost of the new item. We have implemented this policy with the environment in mind, encouraging customers to make informed choices to reduce unnecessary returns. Our approach has been successful, and the majority of our customers value and appreciate our policy.

Excessive shipping back and forth creates an unnecessary environmental impact, which we seek to avoid to help maintain a healthier planet. Fewer returns allow us to continue offering high-quality products at affordable prices, benefiting everyone.

By managing our own warehouse, we also reduce our internal transportation needs while ensuring fast, cost-effective, and reliable shipping for our customers.

Together, we can make a difference and contribute to a healthier environment.

Only regular priced items may be refunded. Sale items cannot be refunded.

Returns

According to the distance selling provisions of the Consumer Protection Act, a consumer has the right to return the products without any particular reason within 14 days of receiving them. The returned product must be in flawless condition, unused and in the original package. Socks or other hygienic products that have been tried on cannot be returned. Attach a carefully filled out return/complaint form to the returned product.
The costs of possible returns will be covered by the customer.
Our return policy apply only on normal priced products, outlet products can not be returned or changed to different size/model.

Complaints

Wool-online.com Preston Enterprice / Napra-Rehab Oy provides a full guarantee to the products. Any defective products will be replaced with new, flawless products. The guarantee is not valid if the product was broken due to an external factor or incorrect use or handling. When you wish to return a product and demand for compensation, please contact our customer support beforehand by calling +35865571225 or by sending email to crew@wool-online.com.
Attach a carefully filled out return/complaint form. Tell us your reason for the return, so that we can improve our customer service and products.

Need help?

Contact us at crew@wool-online.com or phone +35865571225 we provide customer support in English, Swedish and Finnish.